Over 25 years of experience
bin customer engagement, marketing
& loyalty strategy.
We’re Vivid Engagement. We’ve been inspiring customer loyalty, engagement and marketing for big business in Australia and internationally.
Who we are
We are passionate about customer engagement and digital strategy for big brands & business.
At Vivid Engagement, we are a down to earth company founded by husband and wife, Paul and Kylie Malcolm. Both have spent many years working across Australia, Asia, Europe and America, providing global expertise and knowledge to the local Australian markets.
Paul Malcolm
Founder, CEO
Head of Customer Engagement, Loyalty & Strategy
Paul is a leading international customer engagement and loyalty consultant with over 25 years of experience.
He creates a distinct vision and best of breed programs, combining loyalty mechanics and engagement techniques, with continually evolving technology, to deliver solutions best suited for your brand.
Paul has launched and run loyalty businesses in Australia, Asia, Europe, Africa, The Americas and managed numerous programs – from winning clients, designing programs and providing engagement strategy, and managing functional delivery teams across multiple continents, providing leadership and direction across every step of the journey.
He is passionate about Loyalty and successful programs while keeping abreast of the latest trends and technologies in the niche but dynamic space.
Kylie Malcolm
Co-Founder
Head of Website Design, Hosting & Technology
Kylie has almost 14 years experience in website design and 18 years working in the digital space alongside technology, sales and strategy. Her passion is in creating designs geared toward a seamless user experience for optimal conversion.
Kylie has a knack for weaving design, technology and strategy together, ensuring our clients are always winning when it comes to the process and visual elements of a user journey.
She is also the mastermind behind our website hosting company, Template Websites, giving small business a leg up in the digital space.
Brands
Hands on experience.
All over the world.
Vivid Engagement's Manifesto
The foundations of everything we do
Engagement: Dialogue, Not Monologue.
Today, marketing isn’t just a message, it’s a conversation. Engagement is the bridge between brands and people, where real connections are built and nurtured. And with those connections comes the foundation for loyalty.
Create Experiences, Not Ads.
Today, marketing isn’t just a message, it’s a conversation. Engagement is the bridge between brands and people, where real connections are built and nurtured. And with those connections comes the foundation for loyalty.
Empower Action.
Engagement without action fades. Encourage your audience to take action – whether it’s sharing, commenting, or becoming part of a movement. When people act on your brand’s behalf, they are more likely to stay loyal and invite others to join.
Our clients are our partners.
Your goals are our goals, your success our success. We collaborate closely, building long-term relationships rooted in trust, understanding, and shared vision. We are committed to delivering measurable impact through engagement that resonates.
There’s No Finish Line. Only Momentum.
In engagement, the game never ends. Every interaction, every comment, every experience we create is a step forward, pushing the conversation, the relationship, and the brand further.